2024 Conference Goals

Upon completion of the 2024 MN APCO/NENA-MSA PSAP 9-1-1 Conference,attendees will be familiar with and have a basic understanding of emerging technologies, current issues, and other relevant topics to enhance their professional growth as PSAP professionals.

Learning Objectives

• Hear updates from the MSA PSAP Sheriff’s Committee as well as APCO/NENA updates from leadership.

• Build a better understanding of generational differences in the workforce and focus on attracting and retaining employees who seek a better work-life balance.

• Review the importance of utilizing mental health resources and provide insight to post-traumatic growth.

• Receive updates on the 2024 Legislative Session.

• Witness the effects that PTSD/PTSI has on a family and the journey from denial to treatment.

• Learn how to identify and interrupt implicit and explicit bias in daily work to create positive change through engagement.

• Review case studies where 911 calls were instrumental in solving crime.

• Understand the impact social media has on the organization and how to implement appropriate social media policies.

• Hear updates and review current trends from the MN BCA.

• Learn how to motivate generational staff to develop big picture planning while managing stress, staff shortages, and significant organizational challenges.

• Learn how to redesign a PSAP both physically and organizationally.